FAQ's
What is Eplexi and what do you specialize in?
Eplexi Online is Kuwait’s go-to online store for premium acrylic products including gift boxes, shoe boxes chocolate trays,serving trays, flower cases, display stands, cake toppers, and customized décor. We specialize in personalization and elegant transparent designs to elevate your gifting and organizing experience.
We offer complete acrylic product designing and manufacturing in Kuwait, using high-quality materials and advanced laser-cutting technology. Our in-house production allows us to deliver precise, elegant, and fully customized acrylic solutions with faster turnaround times for both individual and corporate clients.
Are your acrylic products made in Kuwait?
Yes, All of our acrylic products are designed and manufactured in Kuwait using high-quality materials. We offer local craftsmanship with a modern touch.
Do you offer customization for acrylic gifts in Kuwait?
Absolutely! We offer a wide range of personalization options such as name engraving, logo printing, and custom designs for acrylic trays, boxes, stands, and cake toppers.
You can choose simple customization directly from our website, or connect with us via WhatsApp for advanced acrylic customization services in Kuwait, including Arabic calligraphy, intricate designs, and corporate branding. Whether it's a personal gift or a business order, we bring your ideas to life with precision and creativity.
Can I order personalized acrylic gifts for special occasions?
Yes! At E Plexi Online, you can order personalized acrylic gifts in Kuwait for all special occasions including weddings, birthdays, anniversaries, baby showers, Ramadan, Eid, and corporate events. From custom-engraved trays to branded gift boxes and decorative toppers, we help you create memorable and premium acrylic gifts that perfectly match your celebration.
How do I place an order on eplexi.online?
Placing an order on Eplexi is quick and easy. Simply browse our online acrylic product collection, select your item, add personalization details if needed, and proceed to our secure checkout.
If you prefer, you can also place your order via WhatsApp for faster support, especially for custom acrylic designs, bulk orders, or corporate gifts. We’re here to assist you every step of the way.
What payment methods are accepted on Eplexi?
Eplexi accepts multiple secure payment options for your convenience. You can pay using major debit and credit cards (including Visa and MasterCard), KNET, and other secure online payment gateways in Kuwait. We also offer Cash on Delivery (COD) for orders within Kuwait, except for customized acrylic products which require prepayment.
Can I order acrylic products online and pick them up?
At the moment, Eplexi offers fast and reliable home delivery across Kuwait for all acrylic products, including customized items. While we currently do not offer in-store pickup, this option will be available soon. Stay tuned for updates on our acrylic product pickup service in Kuwait.
How do I apply a discount code during checkout?
To use a promo or discount code on E Plexi Online, simply enter the code in the ‘Discount Code’ field at checkout and click ‘Apply’. If the code is valid, your total will update automatically with the discounted price. Our acrylic product offers and coupon codes make it easy to save on customized gifts and premium designs.
Is same-day delivery available in Kuwait?
Yes, same-day delivery is available for standard acrylic products within Kuwait. For customized acrylic products, delivery times may vary depending on the complexity of the design.
However, for urgent customized orders, we offer express processing and same-day delivery through advance payment and close coordination via WhatsApp. Contact us directly to arrange fast delivery and ensure your personalized gift arrives on time.
How can I track my order from Eplexi?
After your order is shipped, you’ll receive a tracking link via SMS or email with real-time delivery updates. You can also log in to your E Plexi Online account to check your order status and shipping details anytime.
This applies to both standard and customized acrylic products. For any assistance with tracking, our support team is always available via WhatsApp.
What is your return policy?
We accept returns within 7 days for non-customized acrylic products, as long as the items are unused, undamaged, and returned in their original packaging. Please note that customized or personalized acrylic items are non-returnable, as they are made specifically for you.
For any issues or damages upon delivery, kindly contact us within 24 hours via WhatsApp to initiate a resolution.
Can I cancel my order after placing it?
Yes, you can cancel your order within 2 hours of placing it by contacting us immediately. After this period, cancellations may not be possible—especially for customized acrylic products, which often go into production quickly.
For urgent cancellation requests, please reach out to us via WhatsApp for faster assistance.
My product arrived damaged. What should I do?
We’re very sorry your item arrived damaged. If you receive a damaged acrylic product, please send us a clear photo of the item within 24 hours of delivery via WhatsApp.
Our team will promptly review the issue and arrange for a replacement or refund, depending on the situation. We take extra care in packaging, but if damage occurs during shipping, we’re here to help.
How do I send customization details for my acrylic gift?
When choosing a customizable acrylic product on our website, you can enter your name, message, or design request in the customization box on the product page.
For more detailed customization—such as logos, Arabic calligraphy, or specific font styles—you can send your requirements via WhatsApp or email after placing your order. Our design team will confirm the details and send a preview before finalizing your personalized gift.
What kind of personalization can I get on acrylic products?
At E Plexi Online, we offer a wide range of custom acrylic personalization options to suit every occasion. These include:
Name engraving in elegant fonts
Arabic and English calligraphy
Laser-cut shapes and initials
Vinyl stickers for colorful accents
UV-printed logos for corporate branding and events
Whether you're gifting or organizing, our custom acrylic products are designed to reflect your unique style.
Can I see a preview of the customized acrylic product before delivery?
Yes, absolutely! At Eplexi, we send a WhatsApp preview of your customized acrylic product before dispatch. This allows you to review and approve the design, ensuring you're fully satisfied with the engraving, logo placement, or calligraphy before final production.
This service applies to all personalized acrylic gifts and custom-made orders.
Can I pay after receiving a customized order?
For customized acrylic products, Cash on Delivery (COD) is not available. Since these items are made specifically for you, they require full advance payment before production begins.
This policy helps us ensure accuracy, avoid waste, and maintain high-quality standards for personalized acrylic gifts in Kuwait. Non-customized items may still be eligible for COD.
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